1. Collection of information:
We collect information from you when you sign up for our site when you sign up, make a reservation, compete and / or unsubscribe. The collected information includes name, first name, surname, PIN and / or ID, nationality, email address, telephone number and address, financial information or invoice / card type and card number, cardholder name, expiration date and security code and financial history), guest information including arrival and departure date, special requests made, observations of your preference for services - including room preferences, amenities and / or other services used. In addition, we automatically receive and record information from your computer and browser, including your IP address, information about your software and hardware, and which page you have requested to load.
2. Use of information:
Any information we collect from you may be used to:
To cover all the requirements of the existing regulatory framework in the Republic of Bulgaria;
We personalize your experience and meet your individual needs;
Provide modified ad content;
Improve our website;
Improve customer service and support needs;
To contact you via email or phone number;
Conduct a competition, promotion or research;
Send you a newsletter;
Verify your identity when making a reservation.
3. E-Commerce Privacy:
We are the sole owners of the information collected through this site. Your personal identification information will not be sold, exchanged, transferred or transmitted to any other company for any reason without your explicit consent, except in the usual cases where a request and / or transaction, for example, to send an order, organize a transport, make a reservation.
4. Disclosure to third parties:
We do not sell, trade, or otherwise transfer your personal identification information to external parties. This does not include trusted third parties that help us operate our website or direct our business, provided the parties agree to keep this information in full confidentiality.
Non-proprietary information on the other hand may be provided to third parties for marketing, advertising and other uses.
5. Information protection:
We implement various safeguards to protect your personal information. We use cutting-edge encryption methods to protect important consumer information transported online. Only employees who need to perform a specific action (such as an account or user service) have access to personal identification information.
Computers / servers used to store personal identification information are kept in a secure environment.
We use the email address you provide us to send you information and updates related to your stay, less often news about our company related to the services we offer, and so on. If at any time you decide you want to unsubscribe from the email subscription and do not wish to receive more emails in the future, we have included detailed unsubscribe instructions at the end of each email.
7. Your rights:
You may request to provide any personal information we hold for you. Providing such information will be subject to:
(A) Payment of fees if the information has to be sent by physical means or otherwise, which requires payment of fees.
(B) We may ask you for appropriate proof of your identity (for this purpose, we usually require a photocopy of your ID card certified by a notary, and we may ask for a copy of the invoices on your physical address such as current invoices, water, telephone).
We may not disclose any personal information that has been requested to the extent permitted by law.
You may inform us at any time not to use your personal data for marketing purposes.
In practice, using our services and website, you agree to use your personal information for marketing purposes. We will give you the opportunity to opt out of your use of your personal data for marketing purposes.
8. Retaining and storing personal data:
We keep your personal data as long as it is necessary to achieve the purpose (s) for which it has been collected and within the statutory deadlines, and your consent remains effective after termination of the relationship between us.
9. Amendments to this Privacy Statement:
10. General terms: