Privacy Policies

We (NAME, UIC, REGISTRATION ADDRESS, PHONE, EMAIL) undertake to protect the confidentiality of your personal data pursuant to REGULATION (EC) 2016/679 OF THE EUROPEAN PARLIAMENT AND THE COUNCIL OF THE EUROPEAN UNION and EU Directive 2016/680 on the Protection of Individuals in relation to the processing of personal data, this Privacy Policy has been prepared, which will enter into force on May 25, 2018. This policy defines the basic principles for the processing of the personal data of the website, their collection, storage, technical and organizational measures for their protection as well as the necessary technical and organizational measures for the protection of the personal data from unlawful processing. 

1. Collection of information:
We collect information from you when you sign up for our site when you sign up, make a reservation, compete and / or unsubscribe. The collected information includes name, first name, surname, PIN and / or ID, nationality, email address, telephone number and address, financial information or invoice / card type and card number, cardholder name, expiration date and security code and financial history), guest information including arrival and departure date, special requests made, observations of your preference for services - including room preferences, amenities and / or other services used. In addition, we automatically receive and record information from your computer and browser, including your IP address, information about your software and hardware, and which page you have requested to load. 

2. Use of information:
Any information we collect from you may be used to: 
To cover all the requirements of the existing regulatory framework in the Republic of Bulgaria; 
We personalize your experience and meet your individual needs; 
Provide modified ad content; 
Improve our website; 
Improve customer service and support needs; 
To contact you via email or phone number; 
Conduct a competition, promotion or research; 
Send you a newsletter; 
Verify your identity when making a reservation. 

3. E-Commerce Privacy:
We are the sole owners of the information collected through this site. Your personal identification information will not be sold, exchanged, transferred or transmitted to any other company for any reason without your explicit consent, except in the usual cases where a request and / or transaction, for example, to send an order, organize a transport, make a reservation. 

4. Disclosure to third parties:
We do not sell, trade, or otherwise transfer your personal identification information to external parties. This does not include trusted third parties that help us operate our website or direct our business, provided the parties agree to keep this information in full confidentiality. 
We believe it is necessary to share information where investigations are to be conducted, to prevent or to take action against illegal activities, suspected frauds, situations involving a potential threat to physical safety, any person in violation of our terms of use or in cases where the information is required by law. 
Non-proprietary information on the other hand may be provided to third parties for marketing, advertising and other uses. 

5. Information protection:
We implement various safeguards to protect your personal information. We use cutting-edge encryption methods to protect important consumer information transported online. Only employees who need to perform a specific action (such as an account or user service) have access to personal identification information. 
Computers / servers used to store personal identification information are kept in a secure environment. 

Do we use cookies? 
Yes. Our cookies improve access to our site and identify regular visitors. Additionally, our cookies improve user experience by tracking and targeting their / her interests. However, the use of cookies is in no way related to any personal identification information on our site. 

6. Unsubscribe:
We use the email address you provide us to send you information and updates related to your stay, less often news about our company related to the services we offer, and so on. If at any time you decide you want to unsubscribe from the email subscription and do not wish to receive more emails in the future, we have included detailed unsubscribe instructions at the end of each email. 

7. Your rights:
You may request to provide any personal information we hold for you. Providing such information will be subject to: 
(A) Payment of fees if the information has to be sent by physical means or otherwise, which requires payment of fees. 
(B) We may ask you for appropriate proof of your identity (for this purpose, we usually require a photocopy of your ID card certified by a notary, and we may ask for a copy of the invoices on your physical address such as current invoices, water, telephone). 
We may not disclose any personal information that has been requested to the extent permitted by law. 
You may inform us at any time not to use your personal data for marketing purposes. 
In practice, using our services and website, you agree to use your personal information for marketing purposes. We will give you the opportunity to opt out of your use of your personal data for marketing purposes. 

8. Retaining and storing personal data:
We keep your personal data as long as it is necessary to achieve the purpose (s) for which it has been collected and within the statutory deadlines, and your consent remains effective after termination of the relationship between us. 

9. Amendments to this Privacy Statement:
We reserve the right to change this Privacy Statement at any time and without notice. The Privacy Policy, along with its periodic updates posted on this Web site, is considered to be the current privacy and data protection statement at that time. 

10. General terms:
Any personal information that you fill in or sends to the site, by e-mail or otherwise, will be used in accordance with the privacy policy adopted. The materials and messages sent to the site (comments, opinions, questions, etc.) are considered non-confidential without property rights. By accepting your privacy policy, you expressly and unconditionally consent to its possible explicit written revocation, the data provided by it to be collected, stored, processed and used by, for marketing and advertising purposes and analyzes of, participation in games, promotions and lotteries organized by the company, as well as any other law not forbidden by law. 

11. Agree:
By using our site, you agree to our privacy policy.