GUEST DIRECTORY

GUEST DIRECTORY

Adapters & Extension Cables

Adapters and extensions are available at the Reception. Free of Charge. Dial n. 9

“Always On” Electrical Outlet

Bulgaria operates with 220V. All electric outlets in your room are off when your room card (key) is not inserted in the control box. If you would like an additional card / key so that you may charge any appliances, please contact the Reception.

Mini market

The Mini market is at the lobby - Snacks & Beverages are available 24h daily. Mini market offers: Snacks - chocolate bars, sweet and salty biscuits, chips and nuts. Beverages - mineral water, fizzy soft drinks, juice, ice tea, beer, wine, whiskey and vodka.

Bottled Water

Complimentary bottled water in the room upon arrival. 24/7 available in the Mini Market

We would like to inform you that the faucet water is drinkable; do not hesitate to use it.

 

Breakfast

Breakfast will be served in the Restaurant from 07:00 to 10:00. For any further information, please contact the Reception. Dial n. 9.

 

Check Out Time

You are kindly requested to check out the latest at 12.00. If a late checkout is required, please contact the Reception. Additional Costs may apply!

Coffee / Tea Makers

Complimentary Coffee / Tea Makers are provided in all rooms. For extra coffee, tea, milk etc. please contact reception. Dial n. 9

Credit Cards

The following Credit Cards are accepted: Visa, Master Card, American Express and Maestro.

Currency Exchange

For any information you may need about currency exchange, please contact the Reception. Dial n. 9.

 

Dialing Information

Reception: 9

Restaurant: 444

To call another room, please dial directly the room number

 

 

Early Express Breakfast

For early departing customers, our hotel provides the following products as an “Express Breakfast”:

Starting Time 03.00 – 07.00 Monday to Sunday (daily). Available ‘’To Go’’ Packaging

• Coffee or Tea
• Sandwich (regular and vegetarian option)
• Fresh Fruit
• Bottle of mineral water

 

Emergency Fire & Medical Instructions

In case of emergency, please contact the Reception. Dial n. 9

For fire safety information, please refer to information posted on the back of the door. 

For your security                   

Safeguard your room key with attention.

If the room key is lost or stolen, report the Reception immediately.

Keep your valuables in the safe box in your room.

Do not leave luggage unattended when checking in/out.

Upon check out, please turn back the room key at the Reception.

Face Cloths

Face cloths are available at the Reception. Free of Charge. Dial n. 9

 

Guest Feedback Survey

We are delighted that you have chosen our hotel and we hope that you are pleased with our services. May we request your assistance in our efforts to keep the high level of services; you can help us by accessing www.bwfeedback.com and fill the Guest Survey. THANK YOU!

Hair Dryers

Hair dryers are located in each guest bathroom.

High Speed Internet Access in all Guest Rooms & Public Areas – FREE Wi-Fi

Your room and all the public areas of the hotel are equipped with a Wireless High Speed Internet Connection. In case you need any help and technical support please call reception. Dial n. 9

Ice

If you need ice, please contact the Front Desk / Reception.

Invoices

In order to avoid any delay at your departure, we suggest you to provide the Reception with the necessary information for invoices the evening before you leave.

Iron & Ironing Board

For safety reasons, we advise you not to use the Iron and Ironing Board in the guest rooms, but are available at Reception upon request - a free delivery to your room during Reception hours. Dial n. 9

During your stay in the room you can keep Iron and Ironing board.

 

Lobby Computer

Available 24 hours / day has a high speed connection for internet and it is free of charge.

 

Laundry Service

The laundry service with collection and delivery directly in your room is available every day. Please, call Reception n. 9, and put your clothes in the laundry bag provided in the closet to be washed / ironed.

 

Luggage Assistance & Storage Availability

After checkout, guests are allowed to store their luggage up to 6 hours in an enclosed area with limited access. (Free of Charge). During your stay we can store your luggage for free. In case you need luggage assistance, please call Reception. Dial n. 9 (24H)

 

Meeting Rooms & Banquet

We have one Conference hall for events organizing at the limit of 30 people. We can arrange a special booth upon your request. For any further information, please contact the Reception. Dial n. 9

Morning Wake up Calls

In case you need a wakeup call, please call the Reception. Dial n. 9

Normal Services

Extra blankets, pillows, linens, towels and other items are available at Reception 24h/7

Dial n. 9 (Free of Charge)

Photocopy & Fax Facilities

In case you may need to receive or send a fax, as well as make some photocopies, please contact the Reception. Dial n. 9. The service is available 24h. For charge details, please dial Reception n. 9

Reception Desk / Information

The Reception is open 24h, for information about the hotel’s facilities / Tourist Information / Transportation / Entertainment etc. Dial n. 9

 

Restaurant

The restaurant is located one floor below the Lobby/Reception; It is open for breakfast only. Hours 7:00 to 10:00 am.

Safe Deposit Boxes

Safe deposit boxes are available at your room.

 

Snacks & Beverages

Snacks and cold beverages are available 24hrs per day in the Mini market at Reception. Dial n. 9

Toiletries - Have you Forgotten Something at Home?

Please, contact Reception in case you need: (Free of Charge)

 

• Razor & Shaving Foam (Shaving kit)
• Toothbrush & Toothpaste (Dental kit)
• Sewing Kit
• Vanity set
• Shower Cap
• Comb
• Shoe polish sponge